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Payment, Shipping & Returns

How to Pay for Your Order

We accept all major credit cards directly through our website. We also accept credit cards, debit cards and bank transfers through Paypal.

We may consider accepting money orders and personal checks. This type of orders may not be placed through our website due to the nature of our Checkout. If you are interested in ordering from us and would like to pay for your order using a money order or a personal check, please use our CONTACT form to email us for more information.

When emailing us, please let us know what item you are thinking of purchasing. Please copy the entire item title in your email including the brand and size, such as "Royal Hawaiian Plumeria Cologne 1.6oz". That way, we can quote you your total including your relevant shipping cost. We will also include our mailing information in our reply. Please mail your payment within 2 weeks of contacting us about placing an order, so we can track your order better.

 

Shipping Information

Currently, we only ship within the United States, as most of the products we sell (perfumes, colognes, lotions and oils) cannot be shipped to international destinations. However, if you are outside of the US and would really like to order from us, please contact us. We may be able to ship some non-scented items, such as Christmas ornaments, DVDs and souvenirs to your international location either directly or by using a third party.

We only ship through the United States Postal Service, using First Class Parcel and Priority mail for fast and safe delivery. All orders will be shipped with USPS tracking number, so you can track your package. Most orders will arrive within 3-5 days after it has been shipped, with an occasional delay during peak seasons such as Christmas. For Christmas orders, please place your order at least 2 weeks in advance to ensure it will arrive by Christmas Eve.

 

Returns Policy

Customer satisfaction is one of our top priorities. If you are unhappy with the item or if you have ordered the wrong item, you may return new, saleable items within 30 days of delivery for a refund of the item's purchase price. The original shipping cost that you pay when you go through our website checkout, is non-refundable as it has already been used to pay for postage and shipping supplies. If the wrong item has been delivered to you or if it arrives defective, please contact us within 30 days of delivery, and we will either  refund or replace.

For those orders that qualify for free shipping, you will receive a full refund minus the shipping cost that we pay to deliver the order to you. For example, if your entire order totals $60 and it qualifies for free Priority mail through our promotion, when you return the entire order to us, you would be refunded $60 minus $7, assuming our original cost of shipping is $7. If you return part of a multiple-item order, only part of the original shipping cost that is incurred to us, will be deducted from your refund. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item. We will issue a refund within one week upon receipt of the returned item.

 

Have More Questions?

Please contact us using our Web Form if you have any questions about your order, or if you have any questions about any of our products or our returns policy, or if you have any suggestions about how we can improve our website or service. We will get back to you within 48 hours.

 

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